The scanner is located under 'Other Devices' Double-click 'CanoScan'. To install the Twain driver: Verify that the scanner appears in Device Manager (Start - Settings - Control Panel - double-click 'System') Select 'Hardware' Select 'Device Manager'. When I install plustek mobileoffice s400, at the completion it says ' program was unable to load your scanner'. I - Plustek OpticSlim M12 question. Choose your exact model from the 3 (M12, M12 corporate or M12 Plus). The Plustek SmartOffice PS283 scanner is designed with fast scanning speed and ease of use required by the most demanding business users but at an affordable price point. A4 documents and business cards can now be scanned into all kinds of digital formats and sent to your preferable destination.
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1. My computer does not recognize the scannerFor Windows® 8 and Windows Server® 2012 users:
In order for the computer to recognize the scanner via a USB 3.0 port on Windows® 8 and Windows Server® 2012, it is necessary to update USB Scanner Class Driver provided by Microsoft Corporation. Install the following Windows Update.
Update Program for Windows® 8 and Windows Server® 2012 (KB2770917)
If you select the 'Install updates automatically (recommended)' Windows Update setting, this update is automatically installed. Refer to the following support page of Microsoft Corporation for further details.
Windows® 8 and Windows Server® 2012 cumulative update: November, 2012 http://support.microsoft.com/kb/2770917 If your computer still does not recognize the scanner after Windows update, please refer to No.2 My scanner does not operate properly. For Windows® 7 (or earlier) users:
Depending on the USB 3.0 host controller manufacturer, the computer may not recognize your scanner. In this case, connect via USB 2.0 to use the scanner. The recognition status of each USB 3.0 host controller manufacturer is as follow:
The operation via USB 3.0 on Windows Server® 2008 is not supported.
2. My scanner does not operate properly
Depending on the computer environment, your scanner may not operate properly regardless of the Operating System.
Symptom
Solution
Connect the scanner via a USB 2.0 port.
Plustek Program Was Unable To Load Your Scanner ReviewsHow to check the USB 3.0 host controller manufacturer
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